We obtain your personal data as soon as you visit our website climalux.nu or contact us. This privacy policy describes what we do with this data. We always treat your personal data carefully and ensure that it is saved securely. If you have any questions or would like to know what data we have saved, please contact us. We reserve the right to amend this privacy policy at all times. We advise you to regularly consult the privacy policy, to ensure that you always remain up-to-date with any amendments. This privacy policy was previously amended on 30 November 2023.

Table of contents

1. When should you apply this privacy policy?
2. Who uses your data?
3. Whose data do we use?
4. How do we obtain your data?
5. Which data do we use?
6. For which purpose(s) do we use your data?
7. How long do we retain your data?
8. Who do we share your data with?
9. Where do we save your data?
10. How safe is your data with us?
11. What are your permitted to ask from us?
12. Which regulations apply to this privacy policy?
13. Which cookies do we use?
14. What do we do with data from minors?
15. Do you have any questions relating to this privacy policy?

1. When should you apply this privacy policy?
This privacy policy applies to all personal data that we process and all domains that are related to us. This relates to the personal data of everyone who we have been in contact with, visited our website, such as visitors, clients and business contact persons. Personal data refers to all data that are traceable to you as an individual, including your name, telephone number, IP address, client number and browsing habits. If you would like to know more about personal data, please go to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) website.

2. Who uses your data?
Climalux is responsible for the climalux.nu website and is therefore the organisation responsible for the use of personal data as described in this privacy policy. The full business address is:

Climalux B.V.
Prins Hendrikweg 14
3151AE Hoek van Holland
KVK: 74397125

3. Whose data do we use?
We process the personal data of everyone who has been in contact with us or visited our website. This includes visitors, private customers, business clients and contact persons from our business partners.

4. How do we obtain your data?
We obtain your personal data directly when:

– you complete your details on our website

5. Which data do we use?
We use the following data:

– name
– residential address or business address
– e-mail address
– telephone number
– photo material

6. For which purpose(s) do we use your data?
We only use your personal data for the objective for which it is permitted:

– we have received your permission to use your personal data
– we use your personal data to ensure optimum customer service; this wouldn’t be possible without it.

7. How long do we retain your data?
We store your personal data for as long as is legally required and for so long as it takes to achieve the objective for which personal data is required. For example, we will store your personal data in accordance with the legal retention period of seven years, for as long as you remain a client. After this period has expired, we will only store your personal data for statistical objectives and in relation to the handling of complaints or legal matters. Please contact us if you would like to receive more information on retention periods for specific personal data

8. Who do we share your data with?
Your personal data will only be used by us. We will never share your personal data with third parties. We zullen je persoonsgegevens nooit met anderen delen.

9. Where do we save your data?
We process your personal data within the European Economic Area (EEA). This involves storing your personal data within the EEA. Please contact us if you have any questions relating to this matter.

10. How safe is your data with us?
We have taken great care to secure your personal data to the best of our ability, both in organisational and technical terms. We have secured our systems and various means of communication to ensure that your data is not accessed by other parties. Your personal data is safe with us. We also ensure that your data is only used by people who have received permission from us to do so. Please contact us if you have any questions about our specific security practices.

11. What are your permitted to ask from us?
As we use your personal data, you have certain rights. These rights are listed below.

Right to information
We must explain in a clear and comprehensible way what we do with your data and what control you have over this. This is why this privacy policy describes what personal data we collect and for what purpose.

Right of access
You may always request to see your obtained personal data.

Right of correction
You may request that we correct your information if it is incorrect or incomplete.

Right to object
You may object to the processing of your data if you disagree with the way we handle your personal data. This right applies to the data we use for direct marketing purposes. For example, you may indicate to us that you no longer wish to receive e-mails from us. This also applies to personalised recommendations.

Right to data portability
If you are a client, or have given us permission to use your data, you may ask us to send a copy of your digital personal data. This allows you to transfer that data to another organisation if required.

Right to restriction
You may request that we restrict the use of your data. This means that in certain cases we may only retain your data but not use it.

Right to erasure
You may request that we permanently delete your personal data. We will then delete all data that can be traced back to you. In some cases, we are unable, or may not be legally permitted, to delete your data. For example, certain data must be legally retained for a period of seven years for the tax authorities.

Right to file a complaint
You may file a complaint about the way we handle your personal data. If you have a complaint, we will be happy to resolve the issue for you. Please contact us if this is the case. You may also submit your complaint to the Dutch Data Protection Authority. We hope that this step won’t be necessary, but in extreme cases you may also go to court. In this case, the local court in Climalux’s place of business will handle your complaint.

How do I submit a request or complaint?
Send your request or complaint to info@climalux.nu. We will process your request or complaint within 30 days. If it involves multiple requests or complaints or if your request or complaint is complex, this may take more time. In that case, we will contact you within a maximum 60 day period. We may ask you to formally identify yourself. To do so, we will request data from you to determine that you are the correct person to whom the personal data refers.

12. Which rules apply to this privacy policy?
Our privacy policy must comply with various terms and conditions. These terms and conditions are mainly found in the General Data Protection Regulation (GDPR). In addition, the general rules that apply according to Dutch law also apply to our privacy policy.

13. Which cookies do we use?
You may decide which personal data we use. If you have given us permission to personalise your profile based on your browsing and search habits, we can customise our website to make it easier and more personal for you to use. We do this with the help of cookies. Cookies are small text files that are placed on your hardware when you visit our website.

We use the following types of cookies on our website:

– functional cookies, such as session and login cookies for tracking session and login information.

14. What do we do with data from minors?
We do not specifically target minors, either through our website or as an organisation. This means that if you are under eighteen years of age, you must obtain permission from a parent or guardian to use our website. If you are a minor when you visit our website or online store, we will assume that you have obtained this consent prior to your visit.

15. Do you have any questions relating to this privacy policy?
Do you have any questions relating to our privacy policy? Please contact us by sending an email to info@climalux.nu.
We will be happy to help you.