Privacy statement

When you visit our website climalux.nu or contact us, we receive information about you. In this privacy statement, we explain what we do with that information. We always handle your information with care and store it securely. If you have any questions or want to know what information we have about you, please contact us. We may adjust this privacy statement if we find it necessary. Therefore, we recommend that you review this privacy statement regularly so that you are aware of these changes. This privacy statement was last modified on November 30, 2023.

Table of Contents
1. When do you apply this privacy statement?

2. Who uses your data?

3. Whose data do we use?

4. How do we get your data?

5. What data do we use from you?

6. What do we use your data for?

7. How long do we keep your data?

8. Who do we share your data with?

9. Where do we store your data?

10. How safe is your data with us?

11. What can you ask from us?

12. What rules apply to this privacy statement?

13. What cookies do we use?

14. What do we do with data from minors?

15. Do you have a question about this privacy statement?

1. When do you apply this privacy statement?
This privacy statement applies to all personal data that we process and to all domains related to us. This concerns the personal data of everyone who has ever had contact with us or visited our website, such as visitors, customers, and business contacts. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number, or surfing behavior. If you want to know more about personal data, please visit the website of the Dutch Data Protection Authority.

2. Who uses my data?
ClimaLux B.V. is responsible for the website climalux.nu and therefore the responsible organization for the use of your personal data as described in this privacy statement. The full details are:

ClimaLux B.V.
Prins Hendrikweg 14
3151AE Hoek van Holland
74397125

3. Whose data do we use?
We process the personal data of everyone who has had contact with us or visited our website. These include visitors, private customers, business customers, and contacts of our partners.

4. How do we get your data?
We receive the data directly from you as soon as you:
– enter data on our website

5. What data do we use from you?
We use the following data:

– name
– residential or business address
– email address
– phone number
– photographic material

6. What do we use your data for?
We only use your personal data for the purpose for which we are allowed to use it:

– we have received your permission to use your personal data
– we use your data because we want to give you the best service as a customer, and we cannot do that without this information

7. How long do we keep your data?
We keep your personal data for as long as we have to according to the law and as long as it is necessary for the purpose for which we use your data. As long as you are a customer with us, for example, we keep your data according to the legal retention period of seven years. Afterward, we only store your data for statistical purposes and to handle any complaints or legal matters. If you want to know more about how long we keep specific data from you, please contact us.

8. Who do we share your data with?
Your personal data is only used by us. We will never share your personal data with others.

9. Where do we store your data?
We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have questions about this, please feel free to contact us.

10. How safe is your data with us?
We have done a lot to secure your data both organizationally and technically as well as possible. We have secured our systems and various means of communication to ensure that your data does not fall into the hands of others. Therefore, your data is safe with us. We also ensure that your data is only used by people who have received our permission to do so. If you have questions about the specific way of securing, please contact us.

11. What can you ask from us?
Because we use personal data from you, you have various rights. We list these rights below for you.

Right to information
We must explain to you in an understandable and clear manner what we do with your data and what control you have over it. That’s why we explain in detail in this privacy statement what data we collect from you and how we handle your data.

Right to access
You can always ask us to view the data we have from you.

Right to correction
You can ask us to correct your data if it is incorrect or incomplete.

Right to object
You can object to the processing of your data if you disagree with the way we handle your personal data. This right applies to the data we use for direct marketing. This way you can indicate to us that you no longer wish to receive mail from us. This also applies to personalized recommendations on our website.

Right to data portability
If you are a customer with us or have given permission for the use of your data, you can ask us to send you the digital data we have from you. This way, you can transfer that data to another organization if you wish.

Right to restriction
You can ask us to limit the use of your data. This means that in certain cases we may only store your data but not use it.

Right to be forgotten
You can ask us to delete all the data we have from you. We will then delete all data that can be traced back to you. In some cases, we may not be able to delete your data yet. For example, we have to keep some data for the tax authorities for 7 years.

Right to file a complaint
You may file a complaint about the way we handle your data. If you have a complaint, we would like to solve it for you. Please contact us for this. You may also lodge your complaint with the Dutch Data Protection Authority. Of course, we hope it won’t come to that, but in the ultimate case, you can also go to court. In that case, it is the court in the location of ClimaLux B.V. that will handle your complaint.

How do I submit a request or complaint?
Send your request or complaint to us via info@climalux.nu. We process your request or complaint within 30 days. If it concerns multiple requests or complaints or if your request or complaint is complex, it may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we ask for your data to make sure you are the right person whose personal data it is.

12. What rules apply to this privacy statement?
Our privacy statement must meet various conditions. You can mainly find these conditions in the General Data Protection Regulation. In addition, the general rules that apply according to Dutch law are applicable to our privacy statement.

13. What cookies do we use?
You can indicate yourself which data we may use from you. If you have given us permission to personalize your profile based on your surfing and search behavior, we can set up our website especially for you so that its use becomes easier and more personal. We do this with the help of cookies. A cookie is a small text file that is placed on your hardware when you visit our website.

We use the following types of cookies on our website:
– functional cookies, such as session and login cookies for tracking session and login information

14. What do we do with data from minors?
We do not specifically target minors with our website or as an organization. This means that if you are under the age of 18, you need the permission of a parent or guardian to use our website. If you are a minor visiting our website or webshop, we assume that you have received this permission before your visit.

15. Do you have a question about this privacy statement?
Do you have a question about our privacy statement? Feel free to contact us by sending an email to info@climalux.nu.
We are happy to help.